Return Policy

Return & Refund Policy for Fusion Foods LLC

Effective Date: May 9, 2025

At Fusion Foods LLC, customer satisfaction is our priority. We strive to provide high-quality Southeast Asian-inspired street food, and we stand behind the freshness and taste of our products. Please read our Return and Refund Policy carefully.

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1. Food Orders (Pickup and Delivery)

Due to the perishable nature of our food, all sales are final once the order has been prepared and delivered or picked up. However, if there is an issue with your order, we encourage you to contact us within 2 hours of receiving your meal.

Eligible cases for a refund or replacement may include:

• Incorrect items delivered.
• Missing items from your order.
• Food received in poor condition or not matching description.

We may request photo evidence to assess the issue before approving any refund or redelivery.

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2. Catering Orders

For catering services:

• A 50% deposit is required to secure your event date.
• Cancellations made more than 72 hours in advance of the event will receive a full refund of the deposit.
• Cancellations made within 72 hours to 48 hours of the event may result in a partial or no refund, depending on preparation and ingredient sourcing already underway.

If food is delivered incorrectly or unsatisfactorily, please notify us immediately. We will do our best to rectify the issue through redelivery, credit, or partial refund, at our discretion.

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3. Shipped Products (Non-Perishable)

If you receive damaged or defective non-perishable goods (e.g., bottled sauces, packaged snacks), you must notify us within 5 days of receipt. To be eligible for a refund or exchange:

• The item must be unused and in the same condition that you received it.
• Proof of damage (e.g., photos) may be required.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

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4. How to Request a Refund or Report an Issue

Please contact us by email or phone with your order number, a brief explanation of the issue, and any relevant photos (if applicable):

• Email: support@fusionfoodswa.com
• Phone: 206-208-2044
• Hours: Tuesday–Sunday, 9:00 AM – 8:00 PM

5. Refund Processing

Approved refunds will be processed back to your original method of payment within 5–7 business days. If you do not see the refund after this time, please contact your bank or card provider.

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Note: Fusion Foods LLC reserves the right to deny refund requests that fall outside the scope of this policy or are made in bad faith.